AMB Media, LLC determines on a case-by-case basis whether claimed loss or misdirection of a shipment occurred while AMB Media, LLC carried the risk of loss for your media. AMB Media, LLC does not provide any services related to shipment of your media to or from its offices and the risk of loss for your media passes to AMB Media, LLC only when it arrives at our offices. The risk of loss passes back to you when AMB Media, LLC delivers your media to the shipping carrier.
In the unlikely event of a claim, our claims process is handled through shippingprotectionclaims.com. Prior to submitting a claim, please allow the shipping carrier twenty-one (21) calendar days from the date that the package should have been delivered according to the tracking information provided by the shipping carrier to confirm delivery. After expiration of this twenty-one (21) calendar day period, you are eligible to submit a claim. Claims for complete package loss or misdirection while in the possession of the shipping carrier must be submitted to shippingprotectionclaim.com within sixty (60) calendar days of the date that you become eligible to submit a claim. Your claim must include written documentation to support the claim, including your order number, a complete description of the shipment contents, your shipping carrier, and the tracking information provided by your shipping carrier. These documents must be verifiable to AMB Media, LLC’s satisfaction.
All claims must be in writing and submitted within the time limits set forth above. Failure to provide complete, accurate and verifiable requested information within the time limits set forth above will result in denial of your claim and AMB Media, LLC will have no liability or obligation to pay your claim in whole or in part. Only one claim can be submitted in connection with a shipment.
Upon receipt of a claim submitted within the parameters set forth above, your claim will be reviewed within twenty-one (21) calendar days thereafter. In reviewing your claim, if you have purchased AMB Media, LLC’s Added-Safety Protection Package in connection with your order, Shippingprotectionclaim.com will determine whether you are eligible for (1) a refund of the amount you paid AMB Media, LLC for digitization services, (2) the $500 or $1,000 Added-Safety Protection guarantee for complete package loss or misdirection of a shipment to AMB Media, LLC while in the possession of the shipping carrier, or (3) utilization of the 30 day on-site digital backup of your media for complete package loss or misdirection of a return shipment from AMB Media, LLC to you. In the event you did not purchase AMB Media, LLC’s Added-Safety Protection Package in connection with your order, Shippingprotectionclaim.com will determine whether you are eligible for a refund of the amount you paid AMB Media, LLC for digitization services. This shall be your sole and exclusive recourse against AMB Media, LLC.
By submitting media to AMB Media, LLC, you understand and agree that you are subject to this claims process and irrevocably submit to be bound by this claims process.
Shipping Protection Claims
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