Claims and the Claims Process
Step 2: Start your claim
Start a shipping claim by emailing [email protected] or by initiating contact through the contact us page.
*If your claim involved theft or burglary, it’s best to contact the police to report the incident. It’s also important to protect your home or business from additional theft.
Step 3: Agent assignment
A claims representative will be assigned to the claim and initiate contact by asking for additional information in regards to the claim.
The claims adjuster will also ask to provide:
- Original purchase information
- Shipping information provided by the mail carrier
- Details about when the loss occurred (date and time),
- If the police were contacted in the case of theft or burglary
- Names, addresses and phone numbers of those involved in the claim
Step 4: Inspect and review the facts
Once we receive the claim information, we will research the situation to ensure you receive the appropriate and fullest coverage.
Areas of research include:
- Timelines and gaps of time associated with missed deliveries
- Direct inquiries with shippers
- Review of coverage level purchased
Step 5: Claim resolution
We want to resolve your claim as smoothly as possible. We work hard to keep the claim moving within the timeline laid out in the claim terms.
If you have any questions or concerns regarding your claim, please reach out to your claims agent for information and support.